Work with us

Information & Admin Officer

Luminus Insight CIC is a Surrey-based community interest company, driven to see improved services delivered to local people.  We care passionately about everyone being able to get the support they need from the NHS, social care, local community and wider services provided to the public, to maintain and improve their wellbeing.  Our work involves reaching out to individuals and communities to understand their experiences, and we use this feedback to influence the way services are designed, delivered and improved.

Our work is designed to ensure that people have an effective voice. This includes Healthwatch Surrey (which has statutory powers to ensure the voices of local people are heard in the NHS and social care), Giving Carers a Voice and the Combating Drugs Partnership Public Involvement service.

We are looking for a proactive, self-motivated individual with excellent attention to detail to work on our Healthwatch Surrey service. We are particularly interested in applications from people with good empathetic listening skills and who are confident in taking calls and talking to members of the public. As our Information & Admin Officer you will be an integral part of the Healthwatch Surrey team by:

• Helping staff our Helpdesk service, responding to phone, email, webform, SMS enquiries providing information and advice to Surrey residents about accessing NHS and social care services in Surrey.
• Listening to people’s needs and using that insight to work with NHS and social care to improve their information and communications to residents.
• Building relationships with NHS and social care providers in Surrey to escalate individual concerns and get people the help they need and following up to achieve outcomes.
• Providing administrative support to our Local Healthwatch Advisory Group, Healthwatch Contract Manager and staff team
• Providing administrative support to keep our information and signposting information up to date
• Providing administrative support to continually update tracking information relating to Healthwatch Surrey activities
• Liaising with NHS and social care commissioners and providers so that we can share our insight with them.
• Promoting Healthwatch Surrey services and the value we add.

The work will be varied, and you will interact with many different people across the county (please read the Job description and Person specification for more details).

You will need to have experience working within Surrey and have knowledge of local NHS and social care; be excellent at talking to people; caring and curious about their experiences; have good attention to detail and be confident to be the face of Healthwatch Surrey in meetings to help amplify voices.

You will be part of a Luminus team who are all passionate about hearing from local people, and that has a real say in developing health and social care services, liaising with senior professionals and clinicians to help deliver change for local people. You will need to be proactive, responsive and able to prioritise/manage your own workload.

In return we can offer flexible hybrid working, a fun, supportive, well-organised team operating from a Guildford office location combined with home working. We provide ongoing training and development and, most importantly, give you an opportunity to help improve health and social care services for local people.

Our benefits include;

• 25 days holiday plus bank holidays (increasing after 2 years’ service by 1 day per year up to a maximum of 28 days)
• Flexible hybrid working
• Team social activities
• Team and individual volunteering day allowance
• Pension scheme.

The salary for the role is £28,215.00 (pro rata for part time £16,929.00) per annum. The role is 22.5 hours per week (including Wed & Friday). The role may occasionally require some travel across Surrey to attend meetings or events.

How to Apply:

Please read our Job description and Person specification relating to this role. To apply please send your CV and cover letter, outlining clearly how you meet our requirements, to recruitment@healthwatchsurrey.co.uk

Deadline for applications: 31 March 2025 at 9am.

ONLY applications that include a cover letter which demonstrates how you meet the person specification will be considered for the post. If you want to speak about this opportunity further, please email enquiries@healthwatchsurrey.co.uk  with your name and phone number and we will arrange a call back.

Please note: depending on the volume of applications we receive for this post we may not be able to respond individually to all applications. Candidates will need to be available to attend a short online first round interview on 7 April 2025. Second round interviews will be hold on 10 April, in person, in our Guildford office. We reserve the right close the application process before the deadline, so please apply early to avoid disappointment.