Reports Hub
All of our recent reports are listed below in date order (most recent first). They can also be found within the category groupings on the right hand side of this page.
Reports prior to 2021 can still be found on our previous reports page – Reports, papers & work plans – Healthwatch Surrey.
Latest Reports > Social care
What we’re hearing about Surrey Heath – February 2024
This report provides insights into local people’s views on, and experiences with, health and social care services in Surrey Heath. It is based on what people have told us at a series of engagement events in the area, as well as enquiries to our Helpdesk.
Quarterly impact report – Quarter 3 (October – December 2023)
This report highlights our major impacts throughout the third quarter of 2023/24 (October to December 2023). It focusses on our priority areas including information and signposting, access to primary care, mental health, social care, involvement of people and tackling health inequalities.
Quarterly Impact report – Quarter 2 (July – September 2023)
This report highlights our major impacts throughout the second quarter of 2023/24 (July to September 2023). It focusses on our priority areas including information and signposting, access to primary care, mental health, social care, involvement of people and tackling health inequalities. .
Insight bulletin – October 2023
Our latest Insight bulletin summarises the key themes we’ve heard throughout October 2023 as well as providing details of our latest reports and information about how we gather our insight and our future engagement sessions.
Insight bulletin – September 2023
Our latest Insight bulletin summarises the key themes we’ve heard throughout September 2023 as well as providing details of our latest reports and information about how we gather our insight and our future engagement sessions.
Enter and View Programme – effectiveness of feedback mechanisms in care homes – Summer 2023
This report details our findings from Enter and View visits, paper questionnaires and an online survey relating to care homes in Surrey between May 2022 and June 2023.
Insight bulletin – July 2023
Our latest Insight bulletin summarises the key themes we’ve heard throughout July 2023:
- Praise and thanks
- Breastfeeding week 2023
- Support needs in the community
- Response to emergencies
- Access to GP surgeries
- Community pharmacy.
Our Insight Bulletin also provides key information about how we gather our insight and our future engagement sessions.
Quarterly Impact report – Quarter 1 (April – June 2023)
This report highlights our major impacts throughout the first quarter of 2023/24 (April to June 2023). It focusses on our 4 priority areas.
Enter and View – White Gates Care Centre – Spring 2023 report
Our Enter and View visits to care homes are one way we can gather information about services and collect views of service users, their carers and relatives, as well as staff. Following our visits we make recommendations to the service provider based on the feedback we have received.
Enter and View – Brownscombe Care Residences – March 2023 report
Our Enter and View visits to care homes are one way we can gather information about services and collect views of service users, their carers and relatives, as well as staff. Following our visits we make recommendations to the service provider based on the feedback we have received.
Categories
- Access to primary care 54
- Information and advice 13
- Insight bulletins 40
- Involvement of people 39
- Mental health 28
- Performance reports 24
- Place reports 9
- Social care 28