Reports Hub
All of our recent reports are listed below in date order (most recent first). They can also be found within the category groupings on the right hand side of this page.
Reports prior to 2021 can still be found on our previous reports page – Reports, papers & work plans – Healthwatch Surrey.
Latest Reports > Social care
Insight bulletin – October 2023
Our latest Insight bulletin summarises the key themes we’ve heard throughout October 2023 as well as providing details of our latest reports and information about how we gather our insight and our future engagement sessions.
Insight bulletin – September 2023
Our latest Insight bulletin summarises the key themes we’ve heard throughout September 2023 as well as providing details of our latest reports and information about how we gather our insight and our future engagement sessions.
Enter and View Programme – effectiveness of feedback mechanisms in care homes – Summer 2023
This report details our findings from Enter and View visits, paper questionnaires and an online survey relating to care homes in Surrey between May 2022 and June 2023.
Insight bulletin – July 2023
Our latest Insight bulletin summarises the key themes we’ve heard throughout July 2023:
- Praise and thanks
- Breastfeeding week 2023
- Support needs in the community
- Response to emergencies
- Access to GP surgeries
- Community pharmacy.
Our Insight Bulletin also provides key information about how we gather our insight and our future engagement sessions.
Quarterly Impact report – Quarter 1 (April – June 2023)
This report highlights our major impacts throughout the first quarter of 2023/24 (April to June 2023). It focusses on our 4 priority areas.
Enter and View – White Gates Care Centre – Spring 2023 report
Our Enter and View visits to care homes are one way we can gather information about services and collect views of service users, their carers and relatives, as well as staff. Following our visits we make recommendations to the service provider based on the feedback we have received.
Enter and View – Brownscombe Care Residences – March 2023 report
Our Enter and View visits to care homes are one way we can gather information about services and collect views of service users, their carers and relatives, as well as staff. Following our visits we make recommendations to the service provider based on the feedback we have received.
Insight Bulletin – May 2023
Our latest Insight bulletin summarises key themes we’ve heard throughout May 2023, focusing specifically on what we’ve been hearing in relation to three of our new priorities:
– Social Care
– Mental Health
– Access to Primary Care
Our Insight Bulletin also provides key information about our recent and future engagement sessions.
Enter and View – Beaumont Lodge Nursing Home – February 2023 report
The purpose of our Enter and View visits are to listen to the views and experiences of residents, their carers and relatives and also staff.
Our report brings together what we heard during our visit and any recommendations that we have made. Prior to publishing, the service provider has 10 days to respond to the report, and these responses are then included within the report.
Enter and View – Priory Court Care Home – January 2023 report
Our Enter and View visits to care homes are one way we can gather information about services and collect views of service users, their carers and relatives, as well as staff. Following our visits we make recommendations to the service provider based on the feedback we have received.
Categories
- Access to primary care 48
- Information and advice 11
- Insight bulletins 37
- Involvement of people 36
- Mental health 24
- Performance reports 23
- Place reports 7
- Social care 25