Reports Hub

This report highlights our major impacts throughout our second quarter of 2024/25 (July to September 2024). The report looks at how:

• Our information and signposting service helps local residents
• We deliver on our social care and primary care thematic priorities
• We make a difference at a system level
• We involve people in health and social care.

This report highlights our major impacts throughout our first quarter of 2024/25 (April to June 2024). The report looks at how our information and signposting service helped local residents, how we delivered on our 4 thematic priorities (primary care, mental health, social care and the involvement of people), how we made a difference at a system level and ways in which we involved local people in health and social care between April and June 2024.

Through 2023 – 2024, 1632 Surrey residents shared their experiences about health and social care with us and 824 Surrey residents sought advice and support from our Helpdesk and Independent Health Complaints Advocacy (IHCA) service.

Our 2023 – 2024 annual report ‘The value of listening’ highlights our impact throughout the year supported by our volunteers, and how we have worked with others to make a difference.

Our work plan details our planned activites and outcomes for each of our key priority areas and our thematic priorities throughout 2024 – 2025.

This report highlights our major impacts throughout our fourth quarter of 2023/24 (January to March 2024).  Our work has included empowering communities to access services online, co-producing advice leaflets to improve people’s knowledge of primary care services, sharing Surrey residents’ experiences of dementia services on a national stage and working in partnership to make services more inclusive through the Accessible Information Standard.

This report highlights our major impacts throughout the third quarter of 2023/24 (October to December 2023). It focusses on our priority areas including information and signposting, access to primary care, mental health, social care, involvement of people and tackling health inequalities.

This report highlights our major impacts throughout the second quarter of 2023/24 (July to September 2023). It focusses on our priority areas including information and signposting, access to primary care, mental health, social care, involvement of people and tackling health inequalities. .

This report highlights our major impacts throughout the first quarter of 2023/24 (April to June 2023). It focusses on our 4 priority areas.

Our annual report ‘Engaging people, connecting communities’ details the work we have undertaken in the year 2022 – 2023.

We have listened carefully across our community engagement, Helpdesk, advocacy, volunteers and Surrey residents to identify and shape our priority areas for the next year.

At the core of all our work, our priorities will be:

• Agenda free listening and feeding back insight
• Information and signposting.

These will form the foundation to enable us to focus our work specifically on the following key areas:

• Access to primary care
• Social care
• Mental health
• Involvement of people: the listening landscape
• Amplify voice in VCSE
• Assessing long term impact.