Reports Hub

We have been supporting the Surrey and Borders Partnership NHS Foundation Trust by providing insights around the experience of those with mental health needs in Surrey’s acute hospitals.

Our latest Insight bulletin highlights the key themes we’ve been hearing about recently from local people. We also highlight our current projects, respond to your feedback about the insight bulletin and share our engagement schedule for the upcoming months.

This report provides insights into local people’s views on, and experiences with, health and social care services in Surrey Heath.  It is based on what people have told us at a series of engagement events in the area, as well as enquiries to our Helpdesk, between March 2024 and September 2024.

Our end of year bulletin reviews the positive experiences people have shared with us each month and our impact throughout the year.

This report is designed to highlight the themes we have been hearing about and includes quotes from local people to provide context on these themes.

This report provides insights into local people’s views on, and experiences with, health and social care services in East Surrey. It is based on what people have told us at a series of engagement events in the area, as well as enquiries to our Helpdesk, between March and July 2024.

This report provides insights into local people’s views on, and experiences with, health and social care services in Surrey Downs. It is based on what people have told us at a series of engagement events in the area, as well as enquiries to our Helpdesk, between November 2023 and May 2024.

This report highlights our major impacts throughout our first quarter of 2024/25 (April to June 2024). The report looks at how our information and signposting service helped local residents, how we delivered on our 4 thematic priorities (primary care, mental health, social care and the involvement of people), how we made a difference at a system level and ways in which we involved local people in health and social care between April and June 2024.

Our latest Insight bulletin highlights the key themes we’ve been hearing about recently, as well as providing information about how we share our insight and our future events. This month we also highlight our Annual report ‘The value of listening’.

Through 2023 – 2024, 1632 Surrey residents shared their experiences about health and social care with us and 824 Surrey residents sought advice and support from our Helpdesk and Independent Health Complaints Advocacy (IHCA) service.

Our 2023 – 2024 annual report ‘The value of listening’ highlights our impact throughout the year supported by our volunteers, and how we have worked with others to make a difference.