Reports Hub

Through 2023 – 2024, 1632 Surrey residents shared their experiences about health and social care with us and 824 Surrey residents sought advice and support from our Helpdesk and Independent Health Complaints Advocacy (IHCA) service.

Our 2023 – 2024 annual report ‘The value of listening’ highlights our impact throughout the year supported by our volunteers, and how we have worked with others to make a difference.

Our latest Insight bulletin highlights the key themes we’ve heard throughout May 2024 as well as providing information about how we share our insight and our future engagement sessions. This month we also highlight a new survey that we are currently running to gauge local people’s views and provides an update on our GP and pharmacy survey.

This report highlights our major impacts throughout our fourth quarter of 2023/24 (January to March 2024).  Our work has included empowering communities to access services online, co-producing advice leaflets to improve people’s knowledge of primary care services, sharing Surrey residents’ experiences of dementia services on a national stage and working in partnership to make services more inclusive through the Accessible Information Standard.

A video summary of our findings and hospital responses to our Involvement of people – feedback in hospitals reports.

This report highlights our major impacts throughout the third quarter of 2023/24 (October to December 2023). It focusses on our priority areas including information and signposting, access to primary care, mental health, social care, involvement of people and tackling health inequalities.

Our latest Insight bulletin references a King’s Fund article, highlighting the importance of listening to people’s experiences. It also highlights the key themes we’ve heard throughout January 2024 as well as providing information about how we share our insight and our future engagement sessions.

Our report following our engagement session at East Surrey Hospital, highlighting what we heard from patients, families and carers. The hospital’s response is included on the report detail page.

Our report following our engagement session at Frimley Park Hospital, highlighting what we heard from patients, families and carers. The hospital’s response is included on the report detail page.

Our last Insight bulletin of 2023 highlights the key themes we have been hearing throughout the year.

Our report following our engagement session at Epsom Hospital, highlighting what we heard from patients, families and carers. The hospital’s response is included on the report detail page.