Reports Hub
All of our recent reports are listed below in date order (most recent first). They can also be found within the category groupings on the right hand side of this page.
Reports prior to 2021 can still be found on our previous reports page – Reports, papers & work plans – Healthwatch Surrey.
Latest Reports > Access to primary care
Insight Bulletin – May 2023
Our latest Insight bulletin summarises key themes we’ve heard throughout May 2023, focusing specifically on what we’ve been hearing in relation to three of our new priorities:
– Social Care
– Mental Health
– Access to Primary Care
Our Insight Bulletin also provides key information about our recent and future engagement sessions.
Monthly Insight Bulletin – November 2022
Our latest Insight bulletin summarises key themes we’ve heard throughout November 2022, including praise and thanks, an update regarding dentistry, wait-time management and learning from grassroot providers. We also provide key information about our recent and future engagement sessions.
Monthly Insight Bulletin – September 2022
Our latest Insight bulletin summarises key themes we’ve heard throughout September 2022, including health inequalities and GP access, urgent and emergency care, and mental ill-health.
Monthly Insight Bulletin – August 2022
Our latest Insight bulletin summarises key themes we’ve heard throughout August 2022, including cost of living concerns and ongoing difficulties accessing GPs.
Monthly Insight Bulletin – July 2022
Our latest Insight bulletin, this month focusing on what local people have shared with us about GP Practices.
What we’re hearing about Dental Services – May 2022
We continue to hear from people across Surrey who are struggling to access NHS dentistry and how the cost to access private care is a barrier which could also lead to further health complications and widen health inequalities.
Monthly Insight Bulletin – January 2022
One of the statutory duties of Healthwatch is to obtain the views of local people regarding their needs for, and experiences of, local care services and importantly to make these views known.
This briefing summarises key themes we’ve heard throughout January 2022.
What we’re hearing about Dental Services – December 2021
We are consistently hearing from people across Surrey who are struggling to access NHS dentistry and are finding that the advice on how to access treatment on NHS.uk is incorrect or not up to date.
This report highlights some of the stories we have heard in 2021.
Wound Dressing – November 2021
People have been telling us about the frequency in which they are needing care which is putting additional pressure on the patient as well as the services they are using. People are also trying to access treatment at settings which are not the most appropriate to their needs.
Review of remote consultation experiences and the drivers of frustration in GP access
The pandemic triggered a rapid switch to remote consultations and an increased use of online communications in health and social care. While this has worked well for some people and some services, there have also been frustrations, worries and difficulties for some in accessing care.
We reviewed over 200 stories about people’s experiences of remote consultations that were shared with us between June 2020 and March 2021.
Categories
- Access to primary care 33
- Information and advice 6
- Insight bulletins 32
- Involvement of people 25
- Mental health 17
- Performance reports 20
- Social care 19