Reports Hub

This report highlights our major impacts throughout our first quarter of 2024/25 (April to June 2024). The report looks at how our information and signposting service helped local residents, how we delivered on our 4 thematic priorities (primary care, mental health, social care and the involvement of people), how we made a difference at a system level and ways in which we involved local people in health and social care between April and June 2024.

Following on from previous summaries about what we’re hearing about NHS dentistry, we have looked at what we’ve heard from June 2023 – May 2024.

This report provides insights into local people’s views on, and experiences with, health and social care services in Guildford and Waverley. It is based on what people have told us at a series of engagement events in the area, as well as enquiries to our Helpdesk, between November 2023 and April 2024.

Our latest Insight bulletin highlights the key themes we’ve been hearing about recently, as well as providing information about how we share our insight and our future events. This month we also highlight our Annual report ‘The value of listening’.

Through 2023 – 2024, 1632 Surrey residents shared their experiences about health and social care with us and 824 Surrey residents sought advice and support from our Helpdesk and Independent Health Complaints Advocacy (IHCA) service.

Our 2023 – 2024 annual report ‘The value of listening’ highlights our impact throughout the year supported by our volunteers, and how we have worked with others to make a difference.

A summary regarding what we’re hearing about pharmacy closures and the impact on local residents in 3 areas of Surrey.

429 people completed our survey, either online or via a paper copy, or spoke to us directly.

Results and recommendations following our survey regarding pharmacy closures in local areas and their impact on local residents.

Results and recommendations following our survey regarding pharmacy closures in Cranleigh and Burpham and Merrow areas and their impact on local residents.

After receiving feedback from some patients about Glenlyn Medical Centre and in conjunction with the practice, we visited in February 2024 to learn more from patients. We also ran a survey for local residents to complete to tell us their experiences of being a patient at the practice.

Having analysed the feedback, we then identified a number of areas that could be improved.

This report highlights our major impacts throughout our fourth quarter of 2023/24 (January to March 2024).  Our work has included empowering communities to access services online, co-producing advice leaflets to improve people’s knowledge of primary care services, sharing Surrey residents’ experiences of dementia services on a national stage and working in partnership to make services more inclusive through the Accessible Information Standard.