Reports Hub

This report provides insights into local people’s views on, and experiences of, health and social care services in East Surrey. It is based on what people have told us at a series of engagement events during our East Surrey Spotlight month in January 2025.

In addition to speaking to people at these events, people have also shared their experiences of health and social care services through our Helpdesk, Independent Health Complaints Advocacy service, Giving Carers a Voice’ engagement, online Feedback Centre and postal submissions.

Healthwatch Surrey were made aware of service provision concerns amongst some patients at The Molebridge Practice following a change in ownership arrangements. Surrey Heartlands Integrated Care Board (ICB) were keen to know more about these concerns and to offer some reassurance to patients. They therefore commissioned Healthwatch Surrey to engage with local residents and to provide information and signposting related to the departure of Aspire Medical Health and new arrangements.

In February 2024, we reported on a survey we ran with patients of Glenlyn Medical Centre. We conducted another survey in late 2024 to see if patients felt progress had been made in line with our recommendations. This report summarises what patients told us. We have been having ongoing discussions with Glenlyn Medical Centre and Surrey Heartlands ICB to discuss an action plan to address our recommendations, and will continue to work with them on this.

Our one pager highlights findings from the Healthwatch England survey about eye care.

Our latest Insight bulletin highlights the key themes we’ve been hearing about recently from local people. We also highlight that we’ve been shortlisted for a Healthwatch England Impact Award, our quarterly impact report and the opportunity to have your say in 3 surveys we are currently running. Our engagement schedule for this month is also shared.

Our latest Insight bulletin highlights the key themes we’ve been hearing about recently from local people. We also highlight our current projects, respond to your feedback about the insight bulletin and share our engagement schedule for the upcoming months.

This report highlights our major impacts throughout our third quarter of 2024/25 (October to December 2024). The report looks at our impact in relation to:

• Providing information and signpost
• Delivering our thematic priorities
• Making a difference at system level
• Involving people in health and social care
• Supporting providers through our Enter and View.

This report provides insights into local people’s views on, and experiences with, health and social care services in Surrey Heath.  It is based on what people have told us at a series of engagement events in the area, as well as enquiries to our Helpdesk, between March 2024 and September 2024.

Our end of year bulletin reviews the positive experiences people have shared with us each month and our impact throughout the year.

This report highlights our major impacts throughout our second quarter of 2024/25 (July to September 2024). The report looks at how:

• Our information and signposting service helps local residents
• We deliver on our social care and primary care thematic priorities
• We make a difference at a system level
• We involve people in health and social care.