Reports Hub
All of our recent reports are listed below in date order (most recent first). They can also be found within the category groupings on the right hand side of this page.
Reports prior to 2021 can still be found on our previous reports page – Reports, papers & work plans – Healthwatch Surrey.
Latest Reports
Enter and View – Priory Court Care Home – January 2023 report
Our Enter and View visits to care homes are one way we can gather information about services and collect views of service users, their carers and relatives, as well as staff. Following our visits we make recommendations to the service provider based on the feedback we have received.
Maximising the learning from complaints
This report looks in depth at the Independent Health Complaints Advocacy service and shares our findings to suggest best practice relating to complaints, including recommendations and suggested opportunities for further learning.
Monthly Insight Bulletin – December 2022
We’ve heard nearly 3,000 experiences of health and social care from the people of Surrey in the past year: we hear the good and the not so good, and share these experiences to make sure people’s voices are heard. In our December insight, and at the beginning of a challenging winter we want to celebrate the good work of so many people providing health and social care in Surrey, and pass on the positive feedback and thanks of local residents to everyone involved in their care.
Enter and View – Greathed Manor Nursing Home – December 2022 report
The purpose of these visits are to listen to the views and experiences of patients and staff. This report also includes responses from the provider.
Categories
- Access to primary care 57
- Information and advice 13
- Insight bulletins 40
- Involvement of people 39
- Mental health 29
- Performance reports 24
- Place reports 10
- Social care 29