Reports Hub
All of our recent reports are listed below in date order (most recent first). They can also be found within the category groupings on the right hand side of this page.
Reports prior to 2021 can still be found on our previous reports page – Reports, papers & work plans – Healthwatch Surrey.
Latest Reports
Influence and Impact Report – Quarter 2 (July – September 2021)
This report highlights our major influences and impacts during this quarter.
Review of remote consultation experiences and the drivers of frustration in GP access
The pandemic triggered a rapid switch to remote consultations and an increased use of online communications in health and social care. While this has worked well for some people and some services, there have also been frustrations, worries and difficulties for some in accessing care.
We reviewed over 200 stories about people’s experiences of remote consultations that were shared with us between June 2020 and March 2021.
Insight Bulletin – August 2021
One of the statutory duties of Healthwatch is to obtain the views of local people regarding their needs for, and experiences of, local care services and importantly to make these views known.
This briefing summarises key themes we’ve heard throughout August 2021.
Carers’ experiences of hospital discharge – Summer 2021
This project was undertaken to investigate the experience of Discharge to Assess from the perspective of Carers of those admitted to hospital. Our aim is that this insight will guide development and implementation of the D2A programme to maximise safe, successful hospital discharges. This was a joint project between Action for Carers and Healthwatch Surrey.
All local acute trusts and Surrey County Council have provided full written responses to our recommendations from our report Carers’ Experiences of Hospital Discharge.
Categories
- Access to primary care 33
- Information and advice 6
- Insight bulletins 32
- Involvement of people 25
- Mental health 17
- Performance reports 20
- Social care 19