This report provides insights into local people’s views on, and experiences with, health and social care services in North West Surrey. It is based on what people have told us at a series of engagement events in the area, as well as enquiries to our Helpdesk, between February 2024 and July 2024.
22/10/2024
Access to primary care
Involvement of people
Place reports
Our report focusses on 4 key areas:
- Spotlight on people living with long term conditions
- Spotlight on Ashford and St Peter’s
- Spotlight on general practice
- Spotlight on pharmacy.
Based on what people have told us, we have made the following recommendations:
- Ensure that those with long term conditions have regular reviews.
- Those waiting a long time for elective surgery – ensure people know their rights in terms of chasing/ following up appointments. Review processes to ensure all patients are given the information, advice, contacts and signposting they need to stay well and minimise deterioration while waiting. Communicate with patients regularly to reduce stress, improve trust, and reduce timewasting inbound queries. Key actions which ASPH took as a result of our recommendations.
- For general practice: Review branch practice opening hours – perhaps encourage the set up of a volunteer driver scheme to enable patients to access the main practice.
- Supporting GP practices to develop a ‘how to’ guide which clarifies the process for obtaining repeat prescriptions in their surgery.
- Ashford and St Peter’ Hospital: Evaluate the communication which is shared with patients about the MyCare portal and how this could be made clearer.
- Share any other actions related to the experiences presented within this report.
| What we're hearing about North West Surrey - August 2024 (pdf) | Download File (pdf 224.61 KB) |
| What we're hearing about North West Surrey - August 2024 (word) | Download File (vnd.openxmlformats-officedocument.wordprocessingml.document 825.32 KB) |
