What we’re hearing about Guildford and Waverley – April 2024

Our report focusses on 4 key areas:
• Godalming: the 0-5 model of wellbeing
• Pharmacy: the value of pharmacy and the impact of local
closures
• Experiences of general practice
• Royal Surrey County Hospital: clarity of communication with
patients and meeting individual needs.

We made the following recommendations – Guildford and Waverley Alliance responses are detailed in the response files below:

We recommend that The Alliance considers the following: 

Theme: Godalming: the 0-5 model of wellbeing 

• Developing a comprehensive list of all peer to peer support groups and activities available in the Godalming area – including associated costs – which is shared with all new parents.  
• Ensure all front-line staff are aware of the support group list and signpost appropriately.  
• Ensuring a consistent approach to informing new parents about the health visitor drop-in clinics (times, locations, remit, contact details etc.) in the area, and the 0-19 advice line.

Experiences of general practice 

• Ensuring all patients entering general practice are aware of their rights and what they can expect in terms of language support / translation and interpreter services. 
• Supporting GP practices to develop a ‘how to’ guide which clarifies the process for obtaining repeat prescriptions in their surgery.

Royal Surrey County Hospital: clarity of communication with patients and meeting individual needs   

• Evaluating the communication which is shared with patients about the MyCare portal and how this could be made clearer.