This report brings together experiences shared with us by people who have proactively contacted our Helpdesk, who we have spoken to at community engagement events, input from local Citizen’s Advice, as well as drawing on reports and projects from within our Luminus team.
18/02/2025
Social care
Key themes within the report:
- Positive experiences
- Financial assessments and communication
- Sudden annual reviews with short deadlines
- Lack of social care assessment before or at discharge from hospital
- Difficulty in finding PAs
- Continuing Healthcare confusion
- Inconsistent responses to Helpdesk from different social workers across different locality teams
We recommend that Adults, Wellbeing and Health Partnerships (AHWP) directorate considers the following:
- If Surrey County Council (SCC) is signposting people to Citizen Advice (CA) and Age UK,
- Check that they are adequately resourced?
- Track how much social workers are referring/signposting to CA and how long it takes for clients to get support?
- Use this as a source of intel?
- Have a feedback mechanism, so improvements can be made?
- Ensure that invoices are not issued until a full financial assessment has taken place.
- Ensure that when a person is signposted to support such as Headway, they are told that payment is required.
- Evaluate/check how well people/their families understand the financial commitment before care starts.
- Investigate where refresher training for staff is needed to ensure correct information is given.
- Ensure that interactions with families are considered and that care is truly person centred.
- Ensure that health and social care teams are fully aware of the eligibility criteria for CHC.
| What we're hearing about adult social care - February 2025 (pdf) | Download File (pdf 382.56 KB) |
| What we're hearing about adult social care - February 2025 (word) | Download File (vnd.openxmlformats-officedocument.wordprocessingml.document 834.66 KB) |
