The value of listening – Our annual report 2023 – 2024


Through 2023 – 2024, 1632 Surrey residents shared their experiences about health and social care with us and 824 Surrey residents sought advice and support from our Helpdesk and Independent Health Complaints Advocacy (IHCA) service.

Our 2023 – 2024 annual report ‘The value of listening’ highlights our impact throughout the year supported by our volunteers, and how we have worked with others to make a difference.

09/07/2024
By
Access to primary care Information and advice Involvement of people Mental health Performance reports

Read our report to find out more about how our work contributed to:

  • Improving feedback mechanisms in secondary care
  • Ensuring equity of GP access
  • Ensuring people’s voices are heard by SECAmb and
  • Learning and improving by involving people at a system level
  • Supporting asylum seekers
  • Highlighting the views of those with mental health needs
  • Recognising the integral role of carers
  • Improving information for people.
The value of listening - Healthwatch Surrey annual report 2023 - 2024 (pdf) Download File (pdf 2.68 MB)
The value of listening - Healthwatch Surrey annual report 2023 - 2024 (word) Download File (vnd.openxmlformats-officedocument.wordprocessingml.document 27.82 MB)

“First Community received valuable feedback from Healthwatch on our Patient Safety Improvement Plan. The feedback has helped First Community consider how to elevate the public voice throughout the plan and extend the work around health inequalities and patient safety. We are grateful to Healthwatch for their curiosity and challenge to help us move forward.”