Our latest Insight bulletin highlights the key themes we’ve been hearing about recently, as well as providing information about how we share our insight and our future events.

10/09/2024
By
Access to primary care Insight bulletins Involvement of people

This month’s bulletin focusses on 5 key areas:

  • Thanks and praise
  • Lack of signposting and clear communication to patients
  • Referral delays impacting patients
  • Primary care: access issues
  • Extended waiting times.

In this report:

  • 37% of the feedback relates to GP practices.
  • 32% of the feedback relates to hospitals
  • Of those happy to disclose their gender, 56% identified as female.
  • Of those willing to share their age, 53% were aged over 50.
  • Of those willing to share, 35% had a long term condition.

Insight bulletin - September 2024 (pdf) Download File (pdf 304.90 KB)
Insight bulletin - September 2024 (word) Download File (vnd.openxmlformats-officedocument.wordprocessingml.document 517.33 KB)

“At no point was I told how large the scar would be and I was very distressed to find that I had a 6.5cm wound. A facial wound, whilst not life threatening, is a really big thing to deal with and at no time was I signposted or given any mental health support. It was a really distressing experience.”