Our latest Insight bulletin highlights the key themes we’ve been hearing about recently, as well as providing information about how we share our insight and our future events. This month we also highlight our Annual report ‘The value of listening’.

16/07/2024
By
Access to primary care Insight bulletins Involvement of people Mental health

Since our last bulletin we’ve heard from 198 people across Surrey, via our helpdesk or out on engagement events in the community.

  • 32% of the feedback has been related to GP practices.
  • Of those happy to disclose their gender, 56% identified as female.
  • Of those willing to share their age, almost half (46%) were aged over 50.

Our key areas of focus are:

  • Thanks and praise
  • Unpaid carers: barriers to care (for them and those they care for)
  • Dentistry: concern and confusion around NHS dentists
  • Mental health: accessing appropriate care
  • The importance of peer support for Early Years parents: spotlight on Godalming
  • Pharmacy: the value of pharmacy and the impact of closures.

 


“I'm really happy with my GP practice. I have been really well supported by them. I'm dyslexic and so we've sorted out a system where they know that calling me is best."