Insight bulletin – August 2024


Our latest Insight bulletin highlights the key themes we’ve been hearing about recently, as well as providing information about how we share our insight and our future events. This month we also highlight our latest quarterly impact report,  our social care report ‘Who can help me plan for my future as an older person? – June -2024‘ and our report ‘What we’re hearing about urgent and emergency pathways – July 2024‘ and a shout out to complete/promote the national Healthwatch eye care survey.

15/08/2024
By
Access to primary care Insight bulletins Involvement of people Social care

This month’s bulletin focusses on 5 key areas:

  • Thanks and praise
  • Secondary care: communication can lack clarity and compassion
  • Primary care: GP access (and communication around it) a continuing issue
  • Spotlight on urgent and emergency care services: drivers and barriers
  • Spotlight on social care: the self-funder’s journey.

In this report

  • 38% of the feedback relates to GP practices
  • 32% of the feedback relates to hospitals.
Insight report - August 2024 (pdf) Download File (pdf 443.55 KB)
Insight report - August 2024 (word) Download File (vnd.openxmlformats-officedocument.wordprocessingml.document 1.09 MB)

“I have been trying to book a doctor’s appointment for the last two weeks. I have tried using the online form and through my NHS app and every time it says they have reached capacity for the form and to try another day. I have tried early mornings, afternoons, evenings, all times and get the same response. I called the practice on Friday and was told receptionist don’t book appointments anymore and have to use the form. I explained I’ve tried and the receptionist said I have to keep trying.”

Related Reports

What we’re hearing about urgent and emergency pathways – July 2024

Our report into patient experiences of urgent and emergency pathways, following our visits to Frimley Park Hospital’s A & E and Aldershot Urgent Care Centre.

Access to primary care Information and advice Involvement of people
Read More

Who can help me plan for my future as an older person? – June 2024

This report highlights our findings regarding the information people might require when considering self funding future care.

Social care
Read More

Quarterly impact report – April to June 2024

This report highlights our major impacts throughout our first quarter of 2024/25 (April to June 2024). The report looks at how our information and signposting service helped local residents, how we delivered on our 4 thematic priorities (primary care, mental health, social care and the involvement of people), how we made a difference at a system level and ways in which we involved local people in health and social care between April and June 2024.

Access to primary care Information and advice Involvement of people Mental health Performance reports
Read More