Our Enter and View visits to care homes are one way we can gather information about services and collect views of service users, their carers and relatives, as well as staff. Following our visits we make recommendations to the service provider based on the feedback we have received.
01/08/2023
Social care
Following our visit we made 9 recommendations:
- Ensure that friends and family, as well as residents are aware of, and are involved in, the creation of personalised care plans.
- Ensure that residents are able to have their hair washed / can have a shower when they want.
- Ensure that catheter procedures are followed correctly.
- Encourage staff to help residents with physio.
- Support residents to choose whether they want to come out of their rooms or not.
- Continue to provide stimulating activities, and display the activities plan so that residents can see it.
- Ensure the menu is displayed.
- Consider using dementia friendly signage around the home.
- Improve access for weekend visiting.
| Enter and View - White Gates Care Centre - Spring 2023 (pdf) | Download File (pdf 688.75 KB) |
| Enter and View - White Gates Care Centre - Spring 2023 (word) | Download File (vnd.openxmlformats-officedocument.wordprocessingml.document 2.20 MB) |
