Enter and View – Charlton Grange Care Home

Due to the pandemic, we have not been able to carry out any engagement at care homes, and therefore we have been concerned that the voice of care home residents has not been heard, and residents and families may be unaware of the existence of Healthwatch as their independent champion. Enter and View is one way Healthwatch Surrey can gather information about services and collect views of service users, their carers and relatives, as well as staff.

We are working with Surrey County Council, Surrey Heartlands and CQC on our programme visits to care homes across Surrey and we will be carrying out one visit per month during 2022/23. As well as giving residents an opportunity to share their general views of the care home, our focus is on finding out whether residents and families are aware of or have used any feedback mechanisms.

As well as the face-to-face visits we are also running a survey for friends and family – available at: https://www.smartsurvey.co.uk/s/HealthwatchSurreyCareHomeFamilyFriendsSurvey/ and as paper copies. This will run for a year, links to the survey will be distributed via Care homes own newsletters and promoted on Healthwatch Surrey’s communications and by other stakeholders.