A message from Royal Surrey NHS Foundation Trust on the backlog of appointments

Royal Surrey NHS Foundation Trust are experiencing a significant backlog in appointments for some of their services following our response to the Covid-19 pandemic. You can take a look at the current waiting times for their services here: https://www.royalsurrey.nhs.uk/-waiting-times-for-appointments

Unless there has been a change in your symptoms, Royal Surrey NHS Foundation Trust recommends you do not contact your GP for an update on waiting times, or to ask them to speed up the process.

If you have any concerns or questions please use the contact details on your hospital letter, or if you do not have a letter with these contact details, their Patient Advice and Liaison Service (PALS) can answer your queries. However, please note that the team cannot access this information about appointment waiting times directly, limiting the speed of their response.

“Please be assured that we are doing everything in our power to work through our lists to give you the help that you need and are working as hard as we can to serve our community and will be in touch with you as soon as we can.”