Feedback and complaints

You can provide feedback about health and care services to us – you can either complete our online feedback form or contact our Helpdesk.

You can also contact the Patient Advice and Liaison services (PALS) if you have an enquiry, feedback or complaint about the care you received at the following:

Patient Advice and Liaison Services in Surrey

Royal Surrey County Hospital: PALS – Royal Surrey NHS Foundation Trust
East Surrey Hospital: PALS – Surrey and Sussex Healthcare NHS Trust
Ashford and St Peter’s Hospitals: PALS – Ashford and St Peter’s Hospitals NHS Foundation Trust
Frimley Park Hospital: PALS – NHS Frimley Health Foundation Trust
Epsom and St Helier Hospital: PALS – Epsom and St Helier University Hospitals NHS Trust
SECAmb (Southeast Coast Ambulance Service: PALS – NHS Southeast Coast Ambulance Service
Surrey and Borders Partnership: PALS – Surrey and Borders Partnership NHS Foundation Trust

Adult social care

The Surrey County Council website has information if you need to complain about social care:

Adult Social Care – complaints – Surrey County Council

You can also find some useful information on the Local government and social care ombudsman website:

How to Complain – Local Government and Social Care Ombudsman.

If you need help to make a complaint about an NHS service – please visit our Independent Health Complaints Advocacy page.

For other advocacy services are detailed on our Advocacy page.

Feedback and complaints