What matters to people using A&E

In early 2019, NHS England used the interim update on the Clinical Review of Standard (CRS) to set out key evaluation criteria for the programme. These included a commitment that any new targets should drive improvement in patient experience.

Healthwatch has been helping NHS England to understand the impact of potential new targets by finding out what matters most to patients and the public when it comes to A&E.

Here’s the full report: What matters to people using A&E