Healthwatch Surrey were made aware of service provision concerns amongst some patients at The Molebridge Practice following a change in ownership arrangements. Surrey Heartlands Integrated Care Board (ICB) were keen to know more about these concerns and to offer some reassurance to patients. They therefore commissioned Healthwatch Surrey to engage with local residents and to provide information and signposting related to the departure of Aspire Medical Health and new arrangements.
Our engagement teams visited both practice sites (The Molebridge Practice has sites in Fetcham and Leatherhead), as well as other local community settings: the Community Fridge at St Mary’s Church, Fetcham; The Meeting Room and the Leatherhead Community Hub (café and community fridge). We engaged with over 70 people (71), talking to them about their experiences and concerns and signposting to reliable sources of further information.
From the engagement events that Healthwatch Surrey organized we gathered insights from people living in the catchment area for The Molebridge Practice. The insights have been organized under a number of themes as follows:
- Engagement with Healthwatch Surrey
- Communications about the changes
- Accessing the practice changes
- Quality of service delivery
- Service continuity
- Ongoing concerns.
| What we’re hearing about The Molebridge Practice (pdf) | Download File (pdf 349.99 KB) |
| What we’re hearing about The Molebridge Practice (word) | Download File (vnd.openxmlformats-officedocument.wordprocessingml.document 991.14 KB) |
