Quarterly impact report – October to December 2024


This report highlights our major impacts throughout our third quarter of 2024/25 (October to December 2024). The report looks at our impact in relation to:

  • Providing information and signpost
  • Delivering our thematic priorities
  • Making a difference at system level
  • Involving people in health and social care
  • Supporting providers through our Enter and View.
31/01/2025
By
Access to primary care Information and advice Involvement of people Performance reports

This quarter:

  • 105 People supported through our Helpdesk
  • 18 People supported by our Independent Health Complaints Advocacy service
  • 26 Community engagement events
  • 510 People helped and supported whilst on engagement in the community
  • 7 Reports published
  • 332 Hours provided by our volunteers

Our report further highlights our impact in relation to:

  • Supporting residents through our Helpdesk and in the community
  • Supporting residents in the community
  • The involvement of people
  • Primary care
  • Ensuring residents views inform decisions around changes to emergency care provision
  • Shining a light on the Accessible Information Standard
  • Local insights impacting national policy
  • Supporting Joint Strategic Needs Assessments
  • Celebrating our volunteers
  • Utilising our Enter and View to elicit positive change
  • Collaboration with Healthwatch colleagues to increase the value of Enter and View.

We thank everyone who gave their time and shared their experiences with us this quarter.
Quarterly impact report - October to December 2024 (pdf) Download File (pdf 1.47 MB)
Quarterly impact report - October to December 2024 (word) Download File (vnd.openxmlformats-officedocument.wordprocessingml.document 6.15 MB)

“I’d like to take a moment to sincerely thank Katharine and her team for their hard work and dedication during this time. They have been exceptionally approachable and genuinely committed to supporting the vision we are working to improve within Urgent and Emergency Care (UEC), particularly around patient experience. The Healthwatch report has been invaluable and complements the recent National Patient Survey. Both are being thoroughly reviewed and triangulated during our monthly patient experience focus group discussions. Their contributions are truly appreciated and play a vital role in enhancing the overall patient experience.”