Our latest Insight bulletin highlights the key themes we’ve been hearing about recently from local people. We also ask for your views on our Insight bulletin in a quick survey and highlight the opportunity to have your say about the NHS as part of the Government’s 10 Year Health Plan.

12/11/2024
By
Access to primary care Insight bulletins

This month’s bulletin focusses on 4 key areas:

  • Thanks and praise
  • Medication confusion
  • Lack of compassion shown in hospitals
  • Financial confusion and concerns causing stress for many.

You can also find out more about the history of our Insight Bulletin, as well as how you can have your say on it and the Government’s 10 Year Health Plan.

Since our last bulletin we’ve heard from 106 people across Surrey, via our Helpdesk or during engagement events in the community.

  • 25% of the feedback relates to GP practices.
  • 34% of the feedback relates to hospitals
  • The majority of the remaining feedback relates to pharmacy, social care and mental health services
  • Of those willing to share their age, 49% were aged over 50
  • Of those willing to share, 38% had a long term condition.

Insight bulletin - November 2024 (pdf) Download File (pdf 350.74 KB)
Insight bulletin - November 2024 (word) Download File (vnd.openxmlformats-officedocument.wordprocessingml.document 1.63 MB)

“When you are a patient you don't know what is a big problem and a little problem, but they were always happy to help. They also helped liaise with the correct teams to get the issue resolved. They were kind and considerate in the way that they talked to us as well.”