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"I think the report is excellent and highlights some areas for improvement and some very achievable action points. Thank you very much to everyone for contributing to this very worthwhile project." 

Chair, Local Optical Committee
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2 people sat at a table. One is wearing a stethoscope.

Understanding healthcare

The range of organisations, services and bodies which form the National Health Service (NHS) can make the health system in England a confusing one.…
2 people going down some steps. The younger person is looking towards the older person, checking they are ok.

Understanding social care

Many people think we help only with issues relating to health, but if you have concerns about social care services and need assistance or advice,…
Image of a table - someone is looking at a bottle of pills and writing something on a clipboard. Another person can just be seen to the side, sitting with their hands in their lap.

Understanding GP practices

GP practices are the ‘front door’ to the NHS – this means they are often the first place a person may visit when they have a health care need or are…