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How we're making a difference
Find out more about the ways we're helping to improve people's experiences of health and social care services.
Our key projects
Find out more about our current projects and how you can get involved
News and views
AI and the 10 year Health Plan
Does AI (artifical intelligence) live up to its aspirations to help patients better navigate the health…
News
Weight management
What have people been telling Healthwatch England about weight management drugs - want to have your say in…
News
“We acknowledge to date that the experience for our patients and carers needs work and focus, and the lived experience in this report truly helps develop this work. We have used this report to develop our commitments in response to the experiences highlighted.”
Latest reports and publication
Loved, liked, or left alone - NHS App and patient feedback - February 2026
Although most people have the NHS App, we found that less people are…
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Insight bulletin - February 2026
Our latest Insight bulletin highlights the key themes we’ve been…
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Advice and information
Understanding healthcare
The range of organisations, services and bodies which form the National Health Service (NHS) can make the health system in England a confusing one.…
Understanding social care
Many people think we help only with issues relating to health, but if you have concerns about social care services and need assistance or advice,…
Understanding GP practices
GP practices are the ‘front door’ to the NHS – this means they are often the first place a person may visit when they have a health care need or are…