Enter and View – Beaumont Lodge Nursing Home – February 2023 report

Enter and View is one of the ways Healthwatch Surrey can gather information about services and collect views of service users, their carers and relatives, as well as staff. We are working with Surrey County Council, Surrey Heartlands and CQC on our programme visits to care homes across Surrey and we will be carrying out one visit per month during 2022/23. As well as giving residents an opportunity to share their general views of the care home, our focus is on finding out whether residents and families are aware of or have used any feedback mechanisms.

Our report brings together what we heard during our visit and any recommendations that we have made. Prior to publishing, the service provider has 10 days to respond to the report, and these responses are then included within the report.

As well as these face-to-face visits we are also running a survey for friends and family – available at: https://www.smartsurvey.co.uk/s/HealthwatchSurreyCareHomeFamilyFriendsSurvey/ and as paper copies. This will run for a year, links to the survey will be distributed via Care homes own newsletters and promoted on Healthwatch Surrey’s communications and by other stakeholders.